REFUND AND RETURN POLICY

RETURN POLICY
We accept returns within 30 days of the delivery date, provided the item is clean, unused, and in its original, undamaged condition.

Customers are responsible for all return shipping costs. Please note that original shipping fees are non-refundable.

Returns due to change of mind are subject to a 20% restocking fee, which will be deducted from your refund. Please note that shipping fees are non-refundable.

To initiate a return, please contact us at contact@swankysofas.com.au

 

REFUND POLICY

Inspection & Approval

Once your return has been received, we will inspect the item and notify you via email regarding the approval or rejection of your refund.

Approved Refunds

If approved, refunds will be processed within 7 business days to the original payment method. Please note:

  • The original shipping fee is not refundable.
  • The return shipping cost is not covered by Swanky Sofas.
  • Banks and credit card providers may take additional time to process the refund.

Change of Mind

Returns due to change of mind are subject to a 20% restocking fee, which will be deducted from your refund. Please note that shipping fees are non-refundable.


ORDER CANCELLATION POLICY

For orders not yet dispatched, you may request cancellation with the following options:

  • Full store credit
  • Full refund minus a 5% merchant processing fee

Please contact our team as soon as possible at contact@swankysofas.com.au to request a cancellation.

LOST OR DELAYED PARCELS

If a parcel is delayed or cannot be located by the courier, we will open an investigation with the courier service. This process may take up to 45 days, as the courier needs time to trace the shipment and complete their internal investigation.

A refund or replacement can only be processed once the courier has formally confirmed that the parcel is lost. Once we receive this confirmation, we will promptly arrange the appropriate resolution.